Browse
  • 0
  • Silver
  • Gold
  • Platinum
  • Palladium
  • Copper
  • IRA Eligible Silver
  • IRA Eligible Gold
  • All Categories

Frequently Asked Questions

Browse All FAQs

Which forms of payment does Gainesville Coins accept?

We accept American Express, Visa, MasterCard, Discover and Bank Wires.

Can I use my debit card for Bank Wire purchases?

Unfortunately, the only way to receive the wire price is to send an actual Bank Wire.

Do you charge any additional fees other than the price listed on the site and shipping?

No! We do not charge any broker or commission fees. All of our employees are salary-based and do not work on commission. We do this to ensure personalized attention to every order, no matter how large or small.

Do I have to work with the same Trader?

We love for our traders to build a one-on-one relationship with our customers, however, every trader in the office is capable of helping any of our customers.

How do I know if my online order went through?

After completing your online order, you will be directed to a final page thanking you for your order along with an order number for your reference. If you are not directed to this page than the order did not complete. Please be sure that the "Terms and Acceptance" box has been checked on the final page, or your order will not process.

How do I set up an Account?

While no account is necessary to purchase with Gainesville Coins, if you would like to set up an account it will enable you to keep track of your order history. First time orders can be done over the web or on the phone with a trader.

How do I know if you received my wire?

Once a wire is received an email will be sent thanking you for your payment. If a wire is sent near the end of bank hours for that day it may not show up at Gainesville Coins until the next morning.

How much do you charge for shipping?

The shipping and insurance is based off of the weight and value of the package, as well as where it's shipped to. After adding items to your shopping cart, use our shipping calculator before you proceed to checkout to determine your costs. You are welcome to email us your zip code and the products you are interested in purchasing for a specific shipping quote. All shipments are sent fully insured until the tender of delivery.

Do you provide references?

We want every customer to feel as comfortable as possible when dealing with us. While we don't currently offer testimonials on our site, we maintain an A+ rating with the Better Business Bureau. We were the ONLY bullion dealer to receive an independent perfect Five Star Rating from the National Inflation Association. In addition, Gainesville Coins has recently received the prestigious 2010 “Bullion Award of the Year” from the NIA acknowledging our distinction regarding price, service, shipping/processing, selection, and customer experience. We are an Authorized Dealer for the top 2 Third Party Coin Grading Services -
  • Numismatic Guaranty Corporation (NGC)
  • Professional Coin Grading Service (PCGS)
We are in good standing with the American Numismatic Associations (ANA), Florida United Numismatists, (FUN) Central States Numismatic Society (CSNS) as well as the Industry Council For Tangible Assets (ICTA). If you are interested in providing us with a testimonial, please contact us.

Do you charge sales tax on coins?

No, there is no sales tax charged on coins. The only time sales tax is charged is if you are a Florida resident and purchase rounds (these are not considered coins as they are privately minted and not backed by a Government Mint) or bars and the order total is less than $500.

How do you ship?

We ship either UPS or USPS. All packages are sent fully insured until the tender of delivery.

What are your Hours of Operation?

  • Our website is open for purchases 24 hours a day, 7 days a week, 365 days a year.
  • For phone orders, our trading floor is open Monday to Friday 9:00 a.m. to 6:00 p.m. Eastern Standard Time (EST) and
  • our Showroom (for walk-in customers) is open Monday - Friday 10:00 a.m. until 5:00 p.m, Thursday 10:00 a.m until 8:00 p.m. Saturday and Sunday Close.

Do you ship internationally?

Yes we do! For international orders we can accept Bank Wires as payment. You can either place your order directly on the website or by emailing us at sales@gainesvillecoins.com

I tried placing an order, but I am not sure if it was accepted?

Unless you receive an order confirmation number, your order did not go through. You may want to try placing the order again, or call us if it is during business hours. Please be sure that the "Terms and Acceptance" box has been checked on the final page, or your order will not process.

I tried placing an order and I now have a pending transaction on my card. Why?

This occurs when the billing and shipping address do not match, or when a transaction has not been pre-approved by your credit card company. When this occurs you will show a pending transaction on your credit card. However, Gainesville Coins does not have any access to your funds. The credit card company will put the funds back on your card within 48 to 72 hours in accordance with their policies.

What happens if I decide to cancel an order?

Due to the constantly changing market, canceled orders are subject to a 5% restocking fee plus applicable market loss. The customer is not entitled to any market gain in relation to a cancelled order.

What if I want to return my coins?

We do have a 3-day Return Policy on certified coins. We do not accept returns on bullion. For more information regarding our return policy, please view our policy page.

Do you accept Personal Checks as payment?

Unfortunately, we can only accept VISA, MasterCard, Discover and Bank Wires as payment for your order.

Do you buy coins?

Yes! We offer extremely competitive buy prices. Please call our trading floor at 813-482-9300 for a purchase quote.

Can I pay cash in the showroom?

Yes, we accept cash in our showroom.

Can I use my debit card for credit card purchases?

Yes you can. All debit cards used on our site will process as a credit card purchase since they are linked with a credit card provider such as Mastercard and Visa.

Where do I send my bank wire?

Domestic Wires - Please use the following instructions:

Beneficiary Bank:

Bank Name: Florida Bank, Tampa, Florida

Bank Address:
Florida Bank
One Tampa City Center
201 N. Franklin Street, Suite 100
Tampa, FL 33602

Routing Number (ABA): 063112249

Beneficary Information:

Name: Gainesville Coins, LLC

Account #: 163899801

Gainesville’s Physical Address:
17860 N. US Hwy 41
Lutz, FL 33549

Note: All wires must include name, address, and order number.

International Wires - Please use the following instructions:

Gainesville Coins uses an Intermediary Bank for International Wire Transfers. When you are sending the wire to the Intermediary Bank (Compass Bank), you will need to instruct your banker to list Further Credit To Florida Bank and our Beneficiary information listed below.

Please send your wire to our Intermediary Bank:
BBVA Compass Bank

Intermediary Bank City, State: Birmingham, AL

SWIFT Code: CPASUS44

ABA/Fed RTN: 062001186

* You must include this information below or the wire transfer will not be processed and received by Gainesville Coins

For Further Credit To:

Florida Bank
One Tampa City Center
201 N. Franklin Street, Suite 100
Tampa, FL 33602

Florida Bank ABA/RTN: 063112249

Beneficiary Account Infomation:

Gainesville Coins, LLC
17860 N. US Hwy 41
Lutz, FL 33549

Account #: 163899801

Note: If you are having trouble sending your international wire, please print this instructions and bring them to your Bank for assistance or call us for more instructions. All international wires must be in U.S. Dollars. All wires must include name, address, and order number.

Can't find anything that answers your question?

 
Give Feedback