Frequently Asked Questions
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Which forms of payment does Gainesville Coins accept?
We accept American Express, Visa, MasterCard, Discover, Bank Wires and check payments, including personal checks, business checks, cashiers checks* and money orders*.
Can I use my debit card for Bank Wire purchases?
Unfortunately, the only way to receive the wire price is to send an actual Bank Wire.
Do you charge any additional fees other than the price listed on the site and shipping?
No! We do not charge any broker or commission fees. All of our employees are salary-based and do not work on commission. We do this to ensure personalized attention to every order, no matter how large or small.
Do I have to work with the same Trader?
We love for our traders to build a one-on-one relationship with our customers, however, every trader in the office is capable of helping any of our customers.
How do I know if my online order went through?
After completing your online order, you will be directed to a final page thanking you for your order along with an order number for your reference. If you are not directed to this page than the order did not complete. Please be sure that the "Terms and Acceptance" box has been checked on the final page, or your order will not process.
How do I set up an Account?
While no account is necessary to purchase with Gainesville Coins, if you would like to set up an account it will enable you to keep track of your order history. First time orders can be done over the web or on the phone with a trader.
How do I know if you received my wire?
Once a wire is received an email will be sent thanking you for your payment. If a wire is sent near the end of bank hours for that day it may not show up at Gainesville Coins until the next morning.
How much do you charge for shipping?
Gainesville Coins provides a shipping calculator on the site. Put the items you wish to purchase in your basket and click "view cart". Before you begin the checkout process, you can enter your zip code and the shipping rates and options will appear. The rate includes full insurance with a signature required at delivery. The shipping and insurance is based off of the weight and value of the package, as well as where it's shipped to. After adding items to your shopping cart, use our shipping calculator before you proceed to checkout to determine your costs. You are welcome to email us your zip code and the products you are interested in purchasing for a specific shipping quote. All shipments are sent fully insured until the tender of delivery.
Do you provide references?
We want every customer to feel as comfortable as possible when dealing with us. While we don't currently offer testimonials on our site, we maintain an A+ rating with the Better Business Bureau. We were the ONLY bullion dealer to receive an independent perfect Five Star Rating from the National Inflation Association. In addition, Gainesville Coins has recently received the prestigious 2010 “Bullion Award of the Year” from the NIA acknowledging our distinction regarding price, service, shipping/processing, selection, and customer experience. We are an Authorized Dealer for the top 2 Third Party Coin Grading Services -
- Numismatic Guaranty Corporation (NGC)
- Professional Coin Grading Service (PCGS)
Do you charge sales tax on coins?
Please refer to the following link regarding recent changes to Sales Tax Regulations: Click here
How do you ship?
We ship either UPS or USPS. All packages are sent fully insured until the tender of delivery.
What are your Hours of Operation?
- Our website is open for purchases 24 hours a day, 7 days a week, 365 days a year.
- For phone orders, our trading floor is open Monday to Friday 9:00 a.m. to 6:00 p.m. Eastern Standard Time (EST) and
- our Showroom (for walk-in customers) is open Monday - Friday 10:00 a.m. until 5:00 p.m. Saturday and Sunday Closed.
Do you ship internationally?
Yes we do! For international orders we can accept Bank Wires as payment. You can either place your order directly on the website or by emailing us at email@example.com
I tried placing an order, but I am not sure if it was accepted?
Unless you receive an order confirmation number, your order did not go through. You may want to try placing the order again, or call us if it is during business hours. Please be sure that the "Terms and Acceptance" box has been checked on the final page, or your order will not process.
I tried placing an order and I now have a pending transaction on my card. Why?
This occurs when the billing and shipping address do not match, or when a transaction has not been pre-approved by your credit card company. When this occurs you will show a pending transaction on your credit card. However, Gainesville Coins does not have any access to your funds. The credit card company will put the funds back on your card within 48 to 72 hours in accordance with their policies.
What happens if I decide to cancel an order?
Due to the constantly changing market, canceled orders are subject to a 5% restocking fee plus applicable market loss. The customer is not entitled to any market gain in relation to a cancelled order.
What if I want to return my coins?
We do have a 3-day Return Policy on certified coins. We do not accept returns on bullion. For more information regarding our return policy, please view our policy page.
Do you accept Personal Checks as payment?
Yes, we accept Check Payments, including personal checks, business checks, cashiers checks* and money orders*.
Do you buy coins?
Yes! We offer extremely competitive buy prices. Please call our trading floor at 813-482-9300 for a purchase quote.
Can I pay cash in the showroom?
Yes, we accept cash in our showroom.
Can I use my debit card for credit card purchases?
Yes you can. All debit cards used on our site will process as a credit card purchase since they are linked with a credit card provider such as Mastercard and Visa.