GAINESVILLE COINS LLC
Terms & Conditions
Last Updated: April 7, 2026
IMPORTANT: PLEASE READ THESE TERMS CAREFULLY. SECTION 18 CONTAINS A BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER, WHICH REQUIRES THAT DISPUTES BE RESOLVED BY FINAL AND BINDING ARBITRATION ON AN INDIVIDUAL BASIS, NOT ON A CLASS-WIDE BASIS. YOU AGREE TO WAIVE YOUR RIGHT TO A JURY TRIAL OR TO PARTICIPATE IN A CLASS ACTION.
1. Acceptance of Terms
As used in these Terms and Conditions (this "User Agreement" or these "Terms"), the term "Gainesville," "GC," "we," "us," or "our" shall mean Gainesville Coins, LLC and the term "you," "your," "user," or "customer" shall mean any customer who does business with us and any user of this website.
BY DOING BUSINESS WITH GAINESVILLE COINS LLC, WHETHER BY PURCHASING PRODUCTS FROM US, SELLING PRODUCTS TO US, STORING PRECIOUS METALS WITH US, USING OUR WEBSITE (GAINESVILLECOINS.COM), PLACING ORDERS WITH US, OR OTHERWISE ENGAGING IN ANY TRANSACTION OR USE OF OUR SERVICES (COLLECTIVELY, THE "SERVICES"), YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND ARE AGREEING TO BE BOUND BY THE FOLLOWING TERMS, INCLUDING WITHOUT LIMITATION, THE TERMS AVAILABLE BY HYPERLINK AND THE TERMS SET FORTH IN THE PRIVACY POLICY SECTION HEREIN, ALL AS AMENDED AND IN EFFECT AT THE TIME. IF YOU DO NOT AGREE WITH THIS USER AGREEMENT, YOU ARE ADVISED NOT TO USE OUR SERVICES. THIS USER AGREEMENT APPLIES TO ALL ORDERS, ALL PURCHASES, ALL SALES, AND ALL STORAGE ARRANGEMENTS, WHETHER MADE THROUGH THE WEBSITE, BY TELEPHONE, OR OTHERWISE.
Before you may place orders to purchase and/or to sell with us, or store metals with us, you must read and accept all of the terms in this User Agreement.
2. Modifications to Terms
GC reserves the right, in its sole discretion, to modify, amend, update, or replace these Terms at any time and without prior notice, except as described below. Any changes will be effective immediately upon posting of the revised Terms on our website at gainesvillecoins.com, with an updated "Last Updated" date displayed at the top of the Terms. It is your sole responsibility to review these Terms periodically for changes. We encourage you to check this page each time you engage in a transaction with us or use our Services.
For material changes to these Terms—including but not limited to changes to the Dispute Resolution, Arbitration, or Class Action Waiver provisions—we will make reasonable efforts to provide notice, which may include posting a prominent notice on our website, sending an email to the address associated with your account, or other reasonable means. However, failure to provide such notice shall not invalidate any modification to these Terms.
YOUR CONTINUED USE OF THE SERVICES, INCLUDING BUT NOT LIMITED TO PURCHASING FROM US, SELLING TO US, STORING METALS WITH US, OR ACCESSING OUR WEBSITE AFTER ANY CHANGES TO THESE TERMS ARE POSTED, CONSTITUTES YOUR ACCEPTANCE OF AND AGREEMENT TO THE REVISED TERMS. IF YOU DO NOT AGREE TO THE REVISED TERMS, YOU MUST IMMEDIATELY CEASE ALL USE OF THE SERVICES AND DISCONTINUE ANY TRANSACTIONS WITH US.
3. Grading & Authenticity / Investment Advice
Many coins are graded and authenticated by third party services. However, certification does not eliminate market risk nor guarantee associated risk with the grading of coins.
You expressly acknowledge that we do not give any investment advice, recommendations and/or guarantee profits and you shall be solely responsible for making any decision to purchase and/or sell coins. In addition, you represent and warrant to Gainesville that you have sufficient knowledge and experience to make informed decisions to purchase from and/or sell to Gainesville. You also expressly acknowledge that you are subject to a variety of risks, which risks are beyond the control of Gainesville, and you expressly acknowledge that Gainesville is not liable or responsible for those risks, for which you have sole responsibility. Those risks include, without limitation, risks associated with the price volatility of the products, particularly precious metals. Under certain market or other conditions, you understand and acknowledge that you may not be able to liquidate any purchased products or liquidate the purchased products at prices acceptable to you.
We advise you that prior performance cannot be used to predict future value of coins. In making any decision to buy coins you should view such decision strictly in context of purchasing such coins as a collector of coins and any investment advice should be obtained by your own financial expert.
All investments involve risks — coins and bullion are no exception. You are reminded that the coin market is volatile and coin prices will fluctuate. The value of a coin is affected by many economic factors, including the current market price of bullion and the perceived scarcity of the coins among other factors. Consequently, you can lose or gain on your principal and the resale value of your coin(s) may or may not be equal to the original purchase price. Therefore, investing in these coins may not be suitable for everyone. You should consult with your advisors to ensure you have adequate cash reserves and disposable income before considering a bullion or coin investment.
4. Coin/Online Pricing
Please Note: All coins are subject to market fluctuation prior to sale. We are not responsible for typographical errors and reserve the right to refuse, void or cancel a sale at our discretion, including if an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information. If an item is incorrectly priced, we will either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.
Market volatility or problems updating this website may result in inaccurate pricing resulting in a canceled transaction. By using our services, you acknowledge that certain market conditions or other disruptions, such as technological difficulties, may result in you being unable to buy or sell products on a timetable or at a price that is acceptable to you. You agree not to hold Gainesville liable or responsible for any orders placed via its online order system, disruptions, or termination of that system, or for any losses, or damages you may incur as a result of using Gainesville's order system.
5. Ordering Policies
If you do not receive an order confirmation number for a website order, the order did not go through and it is not confirmed.
If an order is placed for an item that is out of stock, Gainesville will refund to you the full original price of the purchased item(s). Refunds may take up to 30 days.
Orders may not be combined for shipping purposes.
Gainesville Coins has the right to cancel any order if we find the product cannot be sourced properly or any extenuating circumstances arise with customer compliance or payment verification. If the product cannot be sourced you will have the opportunity to request a replacement product or a full refund of the original purchase price. Refunds may take up to 30 days.
Please note all product photos on our website are stock photos. The actual design you receive may differ.
If you receive an error message on the website when trying to submit an order, this is due to your credit card being rejected by our merchant processor. When this occurs your order is not processed and Gainesville DOES NOT have a record of your attempted transaction. Even though this charge did not go through our processor, there is a chance that your issuing bank has still approved the charge. When your issuing bank approves a charge that has been rejected by our processing company, they will hold the funds as pending for forty-eight (48) to seventy-two (72) hours. After this time, they will release the funds back into your account. If you attempt to place your order again and it still does not go through, each failed attempt may result in pending money being held by your issuing bank for the normal time period. When this occurs, Gainesville at NO time has access to your funds and we will not have a record of your attempted purchase. If you still wish to make a purchase, you will need to contact us by phone and lock in a new order at current website prices.
6. Market Loss Policy
When purchasing from Gainesville, once we have issued a confirmation number, the price is locked in for you and the transaction may not be cancelled, but only offset at our current ask price. Any deficit between the price at which we sold to you and the offsetting purchase price and/or prices, is your responsibility if your item(s) is cancelled or returned (the "Market Loss Policy"). That amount will be charged to you, plus a five percent (5%) cancellation/restocking fee for domestic U.S. transactions (and a ten percent (10%) cancellation/restocking fee for international transactions), along with any applicable shipping charges. You understand and agree that any market gain on cancellations or returns shall remain the property of Gainesville.
7. Lost Package Policies
In the event that you suspect your package is lost, Gainesville Coins Insurance Policy requires you do the following: For packages that were sent by USPS and UPS, you will need to file a police report with your local jurisdiction which will need to be forwarded to Gainesville Coins. You must go in person to your local Post Office and file a lost package report (for USPS) which also needs to be forwarded to Gainesville Coins. You also agree to cooperate with Gainesville Coins, its insurance carrier, postal inspectors, UPS security department and local and federal investigative bodies. In the event the package is determined missing, lost or stolen, you agree to sign a legal affidavit that you have not received this package (some cases may require a notarized signature). This declaration will take a minimum of 30 days from the filing of the claim. If the package has been declared lost from the carrier, at that point in time Gainesville Coins will, in our sole discretion, either replace the original product or refund the full purchase price. Refunds may take up to 30 days.
In the event your package is lost, Gainesville Insurance Policy requires you do the following:
- File a police report with your local jurisdiction.
- Agree to cooperate with Gainesville, its insurance carrier, USPS postal inspectors / UPS security department and local and federal investigative bodies.
- In the event the package is determined missing, lost or stolen, you must agree to sign the legal affidavit that you have not received this package. Some cases may require a notarized signature. Please forward the completed, signed document to Gainesville.
It takes a minimum of 30 days for USPS / UPS to investigate the case and determine if your package is lost.
The resolution of your lost package requires cooperation between you, Gainesville and USPS / UPS. The faster you complete the above, the sooner we can resolve this issue.
8. Payment Policies
We accept American Express, Visa, MasterCard, Discover, Bank Wires and check payments, including personal checks, business checks, cashiers checks\ and money orders\.
If a customer places multiple orders and pays for one of the orders and not the others, Gainesville reserves the right to use the money that was paid to us for any of your orders and apply these funds to all unpaid orders to cover the five percent (5%) restocking fees (or ten percent (10%) for international transactions) as well as any and all market loss in accordance with our Market Loss Policy. Any remaining balance will be returned to the customer. Customer is not entitled to any market gain.
If payment is not made in the allotted time frame, or the customer cancels the order, Gainesville may turn the account over to our collection agency and you acknowledge and agree that you will be responsible for all fees and expenses associated with the collection of the owed debt, including attorneys' fees and court costs.
Gainesville accepts payment by credit card (for domestic transactions only), payment by bank wire.
We do not accept ACH.
8.1 Credit Card Payments
All orders placed with credit cards must be shipped to the verified credit card billing address. Orders will be held until this information is verified.
Due to high levels of credit card fraud, Gainesville reserves the right to deny or cancel any order that does not clear/meet our credit card security requirements. Furthermore, any order that is deemed fraudulent or of suspicious origin will be reported to authorities and the responsible individual(s) may be prosecuted to the fullest extent of the law.
Please note: for Credit Purchases our internal security department may request further information to verify your charge prior to the order being processed and shipped from our facility. This information may include a faxed copy of the credit card used at the time of purchase and/or a valid driver's license. In addition, we may request a Utility Bill or bank/credit card statement to validate the billing address associated with the charge. If this information is requested by Gainesville Coins and the customer refuses to provide documentation, Gainesville Coins reserves the right to cancel the order and all applicable cancellation fees apply. The customer will be responsible for the 5% cancellation fee in addition to any market loss associated with the order.
If the customer delays providing any documentation requested, your order will be delayed. If the customer refuses to provide the documentation requested or fails to cooperate with the verification process, the customer will have the ability to send a bank wire transfer within 2 business days after order confirmation for the order. The bank wire must be initiated within 2 business days after receiving the approval/email from Gainesville Coins. The prices will not be adjusted due to the processing fees associated with the credit card charge. If the customer refuses to send the bank wire, the order will be cancelled and the applicable cancellation fees will apply.
In addition, the Gainesville Coins security department performs routine calls to credit card companies to verify charges. Most of the time, a conference call is not required to complete the verification. If a conference call is required to verify the charge, the customer must cooperate until the verification process is complete. If the customer refuses to verify the charge on a conference call, the customer then has the option to send a bank wire for the purchase. If the charge is not verified and the bank wire payment not sent, the order will be cancelled and all applicable cancellation fees applied.
8.2 Bank Wire Payments
Gainesville must receive bank wire payments for the entire order amount within two business days after order confirmation. NO coins will be shipped from Gainesville until payment for said coins is received in full. Gainesville Coins reserves the right to cancel the order confirmation if the bank wire payment is not received within the stated time frame.
Bank wire transfers must include your name as well as your address (including city, state, and zip code). If for whatever reason an address is not present on the wire transfer, your order will not be authorized by our security department for shipment and your money will be immediately refunded unless a notarized document is sent confirming the information.
PLEASE NOTE OUR LEGAL DEPARTMENT REQUIRES GAINESVILLE COINS TO SHIP TO THE ADDRESS REFERENCED ON YOUR ORDER CONFIRMATION. IF YOU SELECTED AN ALTERNATE SHIPPING ADDRESS ON CHECKOUT STEP 1 "PERSONAL INFO", YOUR ORDER WILL BE SHIPPED ACCORDING TO YOUR REQUEST. IF YOU SELECTED SAME AS BILLING THE ORDER WILL BE SHIPPED TO THE BILLING ADDRESS PROVIDED. ONCE YOUR ORDER IS CONFIRMED, GAINESVILLE COINS WILL NOT ADJUST THE SHIPPING ADDRESS IN ANY WAY.
8.3 Paper Checks / Money Orders / Cashiers Checks
Gainesville Coins accepts personal checks, business checks, cashiers checks\ and money orders\. All paper checks must be mailed within 48 hours of confirmed order and must be received by Gainesville Coins within 10 days from date of order. If we do not receive your check within 10 days, we reserve the right to cancel your order and our standard order cancellation policy of a 5% restocking fee and any applicable market loss will apply. In the event of a returned check, a $50 fee will be assessed to the customer.
Please make sure to include your order number in the memo section of your check.
We may require additional information for security purposes.
\*May require an 8300
8.4 International Transactions
Gainesville does NOT accept International credit cards as a form of payment, but only as an authorization at the time of purchase. All international orders must be paid via Bank Wire Transfer in full.
When an order is submitted online for an international transaction, your credit card will be authorized for ten percent (10%) of the total order value. Once Gainesville receives the Bank Wire Transfer for the full order amount, your credit card authorization will be voided and the funds will be returned to your credit card. If the bank wire payment is not received within the stated time frame, Gainesville Coins reserves the right to cancel the order confirmation. Due to non-payment, the ten percent (10%) authorization will be captured in accordance with our cancellation policy. This will represent the ten percent (10%) cancellation fee and the customer will still be responsible for the market loss associated with the order.
If you are an international customer and you cancel or do not pay for an order, you will NOT be able to purchase from Gainesville again! If you have any money on account or pay for a future order, that money will be applied to the previous unpaid order, less a ten percent (10%) restocking fee and applicable market loss in accordance with our Market Loss Policy. You are not entitled to any market gain.
For international orders, we require that you pay all wire fees associated with sending a wire to Gainesville.
The International shipping rate is calculated based on location, dollar value and weight of the package. If a package is unclaimed by you and sent back to Gainesville, we will refund the purchase price minus ten percent (10%), any applicable market loss in accordance with our Market Loss Policy, and all shipping and insurance costs incurred by Gainesville. Refunds may take up to 30 days.
You are responsible for all duties and taxes that may be charged. Gainesville is NOT responsible for any duties and or taxes.
Our Insurance policy covers all UPS and USPS shipments while the package is in transit. Once the package has been marked delivered by either USPS or UPS our insurance coverage ceases and Gainesville Coins assumes no further responsibility.
This website is based in the United States. If you access this website from a foreign jurisdiction or send or transmit any content to a foreign jurisdiction, you are responsible for complying with such law or foreign jurisdiction.
9. Cancellation Policy
All sales are final. When you place an order, all prices are locked-in.
Any cancellations not in accordance with our return policy, including by way of non-payment (which includes failure to provide information necessary to complete a credit card transaction), refusal of delivery or attempting to return bullion type coins, will be subject to our Market Loss Policy, a five percent (5%) restocking/cancellation fee for domestic transactions (and ten percent (10%) restocking/cancellation fee for international transactions), plus any applicable shipping and handling expenses.
In addition, any customer who cancels or does not pay for an order in any way, will NOT be able to purchase from Gainesville again! If you have any money on account or pay for a future order, that money will be applied to the previous unpaid order, less the five percent (5%) restocking/cancellation fee for domestic transactions (ten percent (10%) for international transactions) and applicable market loss per our Market Loss Policy. You are not entitled to any market gain. Cancellation requests must be submitted to management@gainesvillecoins.com for review. If accepted, any refund may take up to 30 days.
Gainesville Coins has the right to cancel any order if we find the product cannot be sourced properly or any extenuating circumstances arise with customer compliance or payment verification. If the product cannot be sourced you will have the opportunity to request a replacement product or a full refund of the original purchase price. Refunds may take up to 30 days.
Gainesville Coins reserves the right, at our sole discretion, to determine the method by which any refund will be issued. This may include, but is not limited to, a refund by check, bank wire transfer, or credit card, regardless of the original form of payment used for the order. Refunds may take up to 30 days.
10. Return Policy
When purchasing from Gainesville, once we have issued a confirmation number, the price is locked in for you and the transaction may not be cancelled, but only offset at our current ask price. Any deficit between the price at which we sold to you and the offsetting purchase price and/or prices, is your responsibility if your item(s) is cancelled or returned (the "Market Loss Policy"). That amount will be charged to you, plus a five percent (5%) cancellation/restocking fee for domestic U.S. transactions (and a ten percent (10%) cancellation/restocking fee for international transactions), along with any applicable shipping charges. You understand and agree that any market gain on cancellations or returns shall remain the property of Gainesville.
In the event you return any coins, then you acknowledge and agree that all shipping and handling charges are non-refundable. Any coin returned to Gainesville must be shipped via US Post Office at your expense and insured for its full value.
All coins shipped to Gainesville, whether for return or resale purposes, will be videotaped via our security system to insure that the contents of the package matches the included paperwork. Should a discrepancy arise, you will be notified immediately via phone or email.
When you return or send coins to Gainesville, we will NOT assume any responsibility while coins are in transit, and will only assume responsibility while coins are in the physical care, custody and control of Gainesville.
Certified non-bullion coins will NOT be accepted for return if the protective case has been damaged or tampered with. If the case has NOT been damaged or tampered with, returns will be accepted on certified coins only IF the original order is shipped to Gainesville via US Post Office, insured for their full value and post marked no later than two (2) business days from the time the order is received by you.
Gainesville reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.
11. Shipping
11.1 Domestic Shipping
Rates can be found by adding your selected items to your shopping cart and entering your zip code into the shipping calculator.
The prices shown include the cost of shipping and full insurance. Should anything happen while your package is in transit to you, it will be covered by our insurance policy. However, by making a purchase from us, you agree that you understand the valuable nature of precious metals and numismatic items and have a secure delivery location. It is not the responsibility of Gainesville to verify or otherwise ensure that its customers possess a secure delivery location. You agree to provide us with a secure delivery location and either be present to sign for the package, or to authorize someone at that address to act as your agent in your absence to accept delivery of the package. We will not accept responsibility if you have left instructions with any carriers or delivery service to leave parcels unattended for you without the need for a signature, or, if you have given them instructions to leave your package with someone else such as a building manager, neighbor, or drop-off location. Furthermore, you acknowledge and agree that once the postal service, courier, customs office or other third party delivery or handling agency certifies or otherwise claims that an item is delivered, it is for all intents and purposes delivered and is no longer covered by any insurance, and we will not be responsible for any such items.
In addition, in order for us to work with our insurance carrier, should your package be lost in transit, or should you fail to receive your package, you must notify Gainesville Coins in writing through email within 15 days of us shipping the package to you. Failure to notify Gainesville Coins within the specified time frame of potential loss would void your ability to file a loss package claim. Customer needs to receive confirmation back from Gainesville Coins of notice of claim.
In the event that you suspect your package is lost, Gainesville Coins Insurance Policy requires you do the following: For packages that were sent by USPS and UPS, you will need to file a police report with your local jurisdiction which will need to be forwarded to Gainesville Coins. You must go in person to your local Post Office and file a lost package report (for USPS) which also needs to be forwarded to Gainesville Coins. You also agree to cooperate with Gainesville Coins, its insurance carrier, postal inspectors, UPS security department and local and federal investigative bodies. In the event the package is determined missing, lost or stolen, you agree to sign a legal affidavit that you have not received this package (some cases may require a notarized signature). This declaration will take a minimum of 30 days from the filing of the claim. If the package has been declared lost from the carrier, at that point in time Gainesville Coins will, in our sole discretion, either replace the original product or refund the full purchase price. Refunds may take up to 30 days.
11.2 Order Processing Time for Customer Purchases
Gainesville Coins maintains a minimum 10-week processing time for customer orders. Please note that this 10-week period includes only days on which our offices are open and operational. Weekends, federal holidays, and any days on which the Gainesville Coins offices are closed—including but not limited to the entire week of Thanksgiving, the entire week of Christmas, and the entire week of New Year's—do not count toward the 10-week processing time.
Additionally, the 10-week processing time does not begin until payment has been fully verified and accepted. Depending on your payment method, the processing time will commence as follows:
Credit Card: Processing time begins once your payment has been verified by our internal security team.
Check: Processing time begins once your check has cleared our 10-business-day hold period.
Wire Transfer: Processing time begins once Gainesville Coins has acknowledged receipt of your wire transfer in writing.
As a result, the actual calendar time required to process and ship your order may exceed 10 weeks depending on payment verification, the timing of your order, and any intervening holidays or office closures. By placing an order with Gainesville Coins, you acknowledge and agree to these order processing terms.
Estimated shipping times are not guaranteed or warranted in any way. Gainesville will make its best efforts to meet the estimated delivery times. However, shipping times will be extended if we are not able to reach you via phone or email to obtain further information regarding your payment, including information during the credit card verification process. In addition, omitting the web order number on wire payments may delay your shipping time. Furthermore your order may be delayed due to weather conditions or unexpected supply chain issues.
UPS makes up to three (3) attempts to make a successful delivery and will then return the package to Gainesville if delivery attempts are unsuccessful. UPS will NOT hold packages at their distribution centers after three (3) unsuccessful delivery attempts.
USPS will make one (1) delivery attempt. Per USPS policy, packages will be held at your local post office for up to fifteen (15) business days from the date of the first delivery attempt. Packages that are not picked up from the USPS during that time will be returned to Gainesville.
If a customer's order is returned to Gainesville for any reason, the customer will not be refunded and will remain responsible for any shipping charges incurred, the five percent (5%) restocking/cancellation fee for domestic transactions (and ten percent (10%) for international transactions) and any market loss incurred in accordance with our Market Loss Policy. In addition, if the customer requests reshipment of the order, the customer will be responsible to pay another shipping charge (equal to the original shipping charge) before Gainesville reships the package.
If you feel a package is damaged or has been tampered upon arrival, DO NOT accept the package and notify Gainesville immediately. Once you have signed for the package Gainesville assumes no further responsibility/liability. In the event that a package has been damaged in delivery, Gainesville will not be able refund or reship the purchased product until the appropriate carrier has notified Gainesville in writing that said package has been damaged in shipping. At that point in time Gainesville will, in our sole discretion, either replace the original product or refund the full purchase price. Refunds may take up to 30 days.
At Gainesville, we use a stringent packing and shipping procedure to ensure all products are sent as ordered, which includes continuous videotaping of all aspects of the packing and shipping process, photos of each product, and detailed tracking information.
However, in the event you believe there is a problem with any order, including any missing or damaged items, the problem must be reported to Gainesville within two (2) business days of receipt of the order. Your failure to report a problem of any kind within two (2) business days of receipt of an order will constitute your acceptance of the order as received.
11.3 Split Shipments
For safety, security, and insurance purposes, Gainesville Coins reserves the right, at its sole discretion, to divide any order into multiple shipments based on the total value of the order. If your order is split into multiple shipments, each shipment must be confirmed as received before the next shipment will be processed and dispatched. Upon receipt of each shipment, it is the customer's responsibility to promptly notify us in writing at Management@GainesvilleCoins.com to confirm delivery. We cannot initiate the shipment of any subsequent package(s) until we have received written confirmation that the prior shipment has been delivered and signed for by the customer. This process will repeat for each shipment until the entire order has been fulfilled. By placing an order with Gainesville Coins, you acknowledge and agree to these split shipment procedures. Please note that orders requiring multiple shipments may take additional time to complete due to the sequential nature of this process.
11.4 Shipping Times
Our shipping times may be slower than some of our competitors, but we invite you to compare our prices and see the savings for yourself. We understand the importance of receiving your order promptly, and our team works diligently daily to ensure timely deliveries. Precious Metals is a long-term investment, and by being patient with our delivery times, you will end up saving money, which translates to more profit for you in the long run. While you might receive your order faster from another supplier, it will likely come at a higher cost. By choosing us, you get the best value for your money, balancing affordability with reliability. If faster delivery is a priority rather than price savings, we appreciate you considering us and hope you will continue to check in with us in the future.
11.5 No Pickup of Orders or On-Site Storage
All orders placed through this website will be fulfilled exclusively via shipping to the customer's designated delivery address. We do not offer in-person pickup, or will-call services of any kind under any circumstances. Similarly, all storage account withdrawals will be processed and shipped directly to the account holder's address on file. Physical retrieval of stored metals from our facility is not permitted. There are no exceptions to this policy. Any requests for pickup or in-person collection will be denied. By placing an order or maintaining a storage account with us, you acknowledge and agree to these terms.
12. Selling to Gainesville
Sales may be made to Gainesville by contacting our trading department at (813) 482-9300 extension 3. All items must be sent to us via U.S. registered mail, and must include our form of packing slip, which can be downloaded on the Sell Your Coins page of our website. We recommend that you obtain shipping insurance covering your items. We will not be responsible for items in shipment to us. We cannot lock in your prices or make payment to you until we receive your items. Once we receive your items, we will send you a notice of your price, and you must respond to confirm the price. We will not send payment until we receive your items and you respond affirmatively to confirm the sale price. Payment will be sent 8 - 10 weeks after confirmation at the earliest. We charge a $35 fee for any payments made by Gainesville to you via wire payment.
12.1 Payment Processing Time for Customer Sales
Gainesville Coins maintains a minimum 10-week processing time for payments on customer sales. Please note that this 10-week period includes only days on which our offices are open and operational. Weekends, federal holidays, and any days on which the Gainesville Coins offices are closed—including but not limited to the entire week of Thanksgiving, the entire week of Christmas, and the entire week of New Year's—do not count toward the 10-week processing time. As a result, the actual calendar time required to process your payment may exceed 10 weeks depending on the timing of your sale and any intervening holidays or office closures. By selling to Gainesville Coins, you acknowledge and agree to these payment processing terms.
13. Disclaimer; Limitation of Liability
GAINESVILLE DOES NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THIS WEBSITE'S SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, AND YOU AGREE THAT FROM TIME TO TIME GAINESVILLE MAY REMOVE THE SERVICE FOR INDEFINITE PERIODS OF TIME, OR CANCEL THIS WEBSITE'S SERVICE AT ANY TIME, WITHOUT NOTICE TO YOU. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GAINESVILLE DISCLAIMS AND EXCLUDES ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, RELATING TO THIS WEBSITE OR THE CORRECTNESS, ACCURACY, COMPLETENESS, TIMELINESS, AND RELIABILITY OF THIS WEBSITE, YOUR USE OF THIS WEBSITE, INCLUDING ALL WARRANTIES AND CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, OR ARISING OUT OF ANY COURSE OF DEALING OR USAGE OF TRADE OR BY COURSE OF PERFORMANCE.
YOU EXPRESSLY AGREE THAT YOUR USE OF, OR INABILITY TO USE, THIS WEBSITE'S SERVICE IS AT YOUR SOLE RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS WEBSITE AND ALL INFORMATION, CONTENT, MATERIALS, AND SERVICES MADE AVAILABLE TO YOU ON OR THROUGH THIS WEBSITE ARE PROVIDED BY OR MADE AVAILABLE BY THIS WEBSITE ON AN "AS IS" AND "WITH ALL FAULTS" BASIS.
IN NO EVENT WILL GAINESVILLE OR ITS AGENTS, DIRECTORS, OFFICERS OR EMPLOYEES BE LIABLE TO YOU FOR LOST PROFITS OR REVENUES OR DIMINUTION IN VALUE OR SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, WHETHER DIRECT OR INDIRECT, ARISING OUT OF OR IN CONNECTION WITH THE USE OR INABILITY TO USE THIS WEBSITE, OR FOR ANY TRANSACTION CONDUCTED THROUGH THIS WEBSITE, OR ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES IN THE WEBSITE OR UNAUTHORIZED ACCESS TO OR ALTERATIONS OF YOUR TRANSMISSION OR DATA OR ANY OTHER MATTER RELATING TO THE WEBSITE, WHETHER IN CONTRACT, TORT OR OTHERWISE, EVEN IF ADVISED OF THEIR POSSIBILITY. THESE LIMITATIONS AND EXCLUSIONS APPLY NOTWITHSTANDING THE FAILURE OF THE ESSENTIAL PURPOSE OF ANY REMEDY OR ANY BREACH OR DEFAULT BY THIS WEBSITE OR ANY THIRD PARTY PROVIDER. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, THIS WEBSITE'S LIABILITY SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW.
14. Notice
You agree that we may provide notice to you by posting it on our website, emailing it to the email address you provided, or mailing it to the street address you provided. Such notice shall be considered to be received by you within twenty-four (24) hours of posting to our website, or emailed to you, or if mailed, three (3) business days after mailing. Notice to Gainesville must be sent by postal mail to Gainesville at 17860 N. US Hwy 41 Lutz, FL 33549.
15. Legal Provisions
15.1 Electronic Transactions
Your use of the services and purchase of products on this website includes the ability to enter into agreements and/or to make transactions electronically. You acknowledge that your electronic submissions constitute your agreement and intent to be bound by and to pay for such agreements and transactions. Your agreement and intent to be bound by electronic submissions applies to all records relating to all transactions you enter into on this website, including notices of cancellation, policies, contracts, and applications. In order to access and retain your electronic records, you may be required to have certain hardware and software, which are your sole responsibility. Facsimile signatures shall be considered for all purposes as originals. Electronic signatures in accordance with Chapter 668, Florida Statutes, shall be binding upon the party electronically acknowledging the document.
15.2 Attorneys' Fees and Costs
You agree that if any action at law or equity is required to enforce or interpret the provisions of this User Agreement, the prevailing party shall be entitled to recover all costs, including without limitation, reasonable attorneys' fees and costs incurred in any litigation, mediation, arbitration, or administrative or bankruptcy proceedings, and any appeals therefrom, in addition to any other relief to which they may be entitled.
15.3 Indemnification
You agree to indemnify and hold harmless Gainesville, its subsidiaries, and affiliates, and their respective managers, members, shareholders, officers, directors, employees, agents, servants, and contractors (each an "Indemnified Person") from and against any and all liability, loss, injury, damage, cost, or expense including, but not limited to, reasonable attorneys' fees and costs, which an Indemnified Person may incur, directly or indirectly, as a result of or arising from any claim or demand made by you or a third party, that arises out of, is connected with, or is in any manner related to your use of this website or any service provided by this website, your conduct in relation to this website, or any service provided by this website, your violation of this User Agreement, your violation of the rights of any other person, or your violation of law. Your liability for indemnification survives this User Agreement and any termination of your account or registration.
15.4 Severability
In case any one or more provisions contained in this User Agreement shall, for any reason, be held invalid, illegal or unenforceable in any respect, such invalidity, illegality, or unenforceability shall not affect any other provision herein and this User Agreement shall be construed as if such invalid, illegal or unenforceable provision had not been contained herein.
15.5 Entire Agreement
This User Agreement coupled with our Invoice constitutes the entire agreement between the parties and there are no agreements, understandings, restrictions, warranties, or representations, expressed or implied, oral or written, between the parties other than those herein contained.
15.6 Force Majeure
Gainesville shall not be liable or responsible to you, nor be deemed to have defaulted or breached this User Agreement, for any failure or delay in fulfilling or performing any term of this User Agreement when and to the extent such failure or delay is caused by or results from acts or circumstances beyond the reasonable control of Gainesville including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot, or other civil unrest, national emergency, revolution, insurrection, epidemic, lock-outs, strikes or other labor disputes (whether or not relating to either party's workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.
15.7 Rights and Remedies
Upon failure by you to comply with your obligations to Gainesville, Gainesville shall have all of the rights and the remedies available to Gainesville, whether at law, in equity or otherwise, including, without limitation, rights and remedies under this User Agreement. Without limiting its rights and its remedies, Gainesville may turn your account over to a collection agency or a lawyer for collection. No delay or failure on the part of Gainesville in exercising any right or any remedy shall operate as a waiver of that right or that remedy and no single or partial exercise by Gainesville of any right or any remedy shall preclude other or further exercise of that right or that remedy or the exercise of any other right or other remedy. In addition to the other rights and remedies available to Gainesville, in the event of any failure by you to comply with this User Agreement, Gainesville may charge the credit card on which you have provided Gainesville including, without limitation, any and all market losses incurred by Gainesville in accordance with our Market Loss Policy, cancellation and restocking fees and shipping charges associated with orders for which you did not fulfill.
16. Governing Law; Venue
This User Agreement and any legal proceedings between you and Gainesville shall be governed by, and interpreted in accordance with, the laws of the State of Florida, without regard to conflicts of laws principles. Subject to the Dispute Resolution, Arbitration & Class Action Waiver provisions set forth in Section 18 below, any legal proceeding brought against either of the parties hereto with respect to this User Agreement shall be brought in the federal and state courts in and for Hillsborough County, Florida, and each of the parties to this User Agreement hereby consents to the exclusive jurisdiction of any such court and waives any defense or opposition to such jurisdiction. The parties further agree that the mailing of any process shall constitute valid and lawful process against them, without the necessity for service by any other means otherwise provided by statute or rule of court.
17. Waiver of Jury Trial
EACH PARTY HEREBY KNOWINGLY, VOLUNTARILY AND INTENTIONALLY WAIVES THE RIGHT EITHER MAY HAVE TO A TRIAL BY JURY WITH RESPECT TO ANY LITIGATION BASED HEREON, OR ARISING OUT OF, UNDER OR IN CONNECTION WITH THIS USER AGREEMENT AND ANY TRANSACTION CONTEMPLATED HEREWITH, OR ANY COURSE OF CONDUCT, COURSE OF DEALING, STATEMENTS (WHETHER VERBAL OR WRITTEN) OR ACTIONS OF EITHER PARTY. THIS WAIVER IS SUBJECT TO THE DISPUTE RESOLUTION, ARBITRATION & CLASS ACTION WAIVER PROVISIONS SET FORTH IN SECTION 18 BELOW, WHICH SHALL GOVERN THE RESOLUTION OF DISPUTES BETWEEN THE PARTIES.
18. Dispute Resolution, Arbitration & Class Action Waiver
PLEASE READ THIS SECTION CAREFULLY BECAUSE IT REQUIRES THE PARTIES TO ARBITRATE THEIR DISPUTES AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM US. YOU UNDERSTAND THAT, ABSENT THIS MANDATORY PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. YOU FURTHER UNDERSTAND THAT THE RIGHTS TO DISCOVERY AND APPEALS MAY BE MORE LIMITED IN ARBITRATION THAN IN COURT.
18.1 Informal Dispute Resolution
We want to address your concerns without needing a formal legal case. Most concerns may be quickly resolved in this manner. For any dispute with GC or its subsidiaries, you agree to first provide us written notice of your dispute and attempt to resolve the dispute with us informally. Written notice of dispute must be sent by U.S. mail to:
Gainesville Coins LLC
Attn: Legal / Dispute Resolution
17860 N. US Hwy 41
Lutz, FL 33549
Your notice of dispute must contain enough information for us to identify all relationship(s) that you have with GC and attempt to resolve your claim, including (a) your name; (b) the email address(es) that you use when communicating with or using the Services; (c) your mobile telephone number; (d) your residential address; (e) a description of the nature of the dispute, including the type of transaction(s) at issue (e.g., purchase, sale, storage); (f) an explanation of the facts of the dispute as you understand them and supporting information; and (g) a good faith calculation of the damages you claim to have suffered and a statement of the specific relief you are seeking. You may be represented by an attorney or other person in that process.
You and we agree to negotiate in good faith following our receipt of this notice of dispute. You agree that a notice of dispute containing all of the information required above, followed by at least sixty (60) days of good faith negotiation, are preconditions to either party initiating a lawsuit or arbitration. A notice of dispute will not be valid unless it contains all of the information required by this paragraph.
If you commence an arbitration without having previously provided a valid and compliant notice of dispute, you and we agree that the applicable arbitration provider (or the arbitrator, if one has been appointed) must suspend the arbitration pending compliance with this paragraph. You and we authorize the arbitration provider or the arbitrator to decide summarily whether the party that commenced an arbitration complied with these notice requirements, relying solely on these Terms and the notice of dispute provided (if any). All statutes of limitation shall be tolled while the Parties engage in the informal dispute resolution process required by this paragraph.
18.2 Agreement to Binding Arbitration
In the unlikely event that we do not reach an agreed upon solution within sixty (60) days from the date the informal dispute resolution is pursued pursuant to Section 18.1 above, then unless an Exception applies as stated below, we each agree to resolve any claim, dispute, or controversy arising out of or in connection with or relating to the Services, our Privacy Policy, or these Terms, including but not limited to its formation, performance, breach or alleged breach thereof, and regardless of whether the dispute is based in contract, statute, regulation, ordinance, or tort (collectively, "Claims"), by binding arbitration.
The Parties acknowledge that these Terms evidence a transaction involving interstate commerce. Any arbitration conducted pursuant to these Terms shall be governed by the Federal Arbitration Act (9 U.S.C. §§ 1–16). The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
Except in the event of a Mass Arbitration (as defined below), the Parties agree that all Claims shall be finally settled by binding arbitration administered on a confidential basis by JAMS, in accordance with the JAMS Streamlined Arbitration Rules and Procedures as modified by these Terms, but excluding any rules or procedures that permit arbitration on a class-wide basis (collectively, the "JAMS Rules"). The JAMS Rules governing the arbitration may be accessed at https://www.jamsadr.com/adr-rules-procedures. The seat of the arbitration will be decided pursuant to the JAMS Rules. You or GC may elect to appear at the arbitration in person or, if you and we both agree, to conduct it remotely online via appropriate videoconferencing technology, in lieu of appearing live.
Each party will have the right to use legal counsel in connection with arbitration at its own expense. The Parties shall select a single neutral arbitrator in accordance with the JAMS Rules. Except as expressly stated to the contrary below, the arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve all arbitrability issues, as well as all issues or Claims arising out of or relating to the interpretation, applicability, or enforceability of these Terms, including, but not limited to, any claim that all or any part of these Terms is void or voidable. The arbitrator shall be empowered to grant whatever relief would be available in a court under law or in equity. The arbitrator's award shall be in writing and provide a statement of the essential findings and conclusions, shall be binding on the Parties, and may be entered as a judgment in any court of competent jurisdiction. In any arbitration before JAMS, the Parties adopt and agree to implement the JAMS Optional Arbitration Appeal Procedure (as it exists on the effective date of these Terms) with respect to any final award in an arbitration arising out of or related to these Terms.
18.3 Arbitration Fees and Costs
If you initiate arbitration, to the extent the filing fee for the arbitration exceeds Two Hundred and Fifty U.S. Dollars ($250.00) and the claim is found to be non-frivolous and not in bad faith, we will pay the additional cost. If we are required to pay the additional cost of the filing fees, you should submit a request for payment of fees to JAMS along with your form for initiating the arbitration, and we will make arrangements to pay all necessary fees directly to JAMS. We will also be responsible for paying all other arbitration costs arising in connection with the arbitration, other than costs incurred by you for legal counsel, travel, and other out-of-pocket costs and expenses not constituting fees or amounts payable to JAMS.
You will not be required to pay fees and costs incurred by us if you do not prevail in arbitration, unless the arbitrator determines that the claim was frivolous or brought in bad faith, in which case the arbitrator may award us our attorney's fees, expert witness fees, arbitration fees, and/or costs. We will also pay JAMS to reimburse you for any portion of the $250.00 filing fee that is more than what you would otherwise have to pay to file suit in a court of law.
18.4 Class Action and Class Arbitration Waiver
TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, YOU AND WE AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A CLASS ACTION, COLLECTIVE ACTION OR CLASS ARBITRATION, OR AS A PRIVATE ATTORNEY GENERAL.
To the extent applicable law does not permit waiver of private attorney general claims, but permits them to be arbitrated, then such claims shall be resolved in arbitration. You and we each further agree to waive our respective right to file a class action or seek relief on a class basis.
If there is a final determination that applicable law precludes enforcement of the waiver contained in this paragraph as to any claim, cause of action, or requested remedy, then that claim, cause of action, or requested remedy will be severed and may be brought in a court of competent jurisdiction, but the waiver contained in this paragraph shall be enforced in arbitration on an individual basis as to all other claims, causes of action, or requested remedies to the fullest extent possible.
In the event that a claim, cause of action, or requested remedy is severed pursuant to this paragraph, then you and we agree that the claims, causes of action, or requested remedies that are not subject to arbitration will be stayed until all arbitrable claims, causes of action, and requested remedies are resolved by the arbitrator. If a court or arbitrator decides that any part of this Agreement to Binding Arbitration cannot be enforced as to a particular request for public injunctive relief, then that request for public injunctive relief (and only that request for public injunctive relief) must be brought in court and must be stayed pending arbitration of the arbitrable remedies.
18.5 Exceptions to Arbitration
Notwithstanding the Parties' agreement to resolve all disputes through arbitration, either party may bring an action in state or federal court that only asserts claims for patent infringement or invalidity, copyright infringement, piracy, moral rights violations, trademark infringement, and/or trade secret misappropriation. Excluded claims are subject to the jurisdiction provisions in these Terms. Either party may also seek relief in a small claims court for any individual disputes or claims within the scope of that court's jurisdiction. If an arbitration is filed, before the arbitrator is formally appointed, either party can send written notice to the opposing party and the applicable arbitration provider that it wants the case decided by a small claims court, after which the arbitration provider may close the case.
18.6 Exception — Mass Arbitration Before NAM
Notwithstanding the Parties' decision to have arbitrations administered by JAMS, in the event 25 or more demands for arbitration are filed relating to the same or similar subject matter and sharing common issues of law or fact, and counsel for the Parties submitting the demands are the same or coordinated, you and we agree that the demands will constitute a "Mass Arbitration." If a Mass Arbitration is commenced, you and we agree that it shall not be governed by the JAMS Rules or administered by JAMS. Instead, a Mass Arbitration shall be administered by National Arbitration & Mediation ("NAM"), a nationally recognized arbitration provider, and governed by the NAM rules in effect when the Mass Arbitration is filed as modified by these Terms, including the NAM Mass Filing Supplemental Dispute Resolution Rules, but excluding any rules that permit arbitration on a class-wide basis (collectively, the "NAM Rules"). The NAM Rules are available at www.namadr.com or by calling 1-800-358-2550.
Notwithstanding anything to the contrary above, you and we agree that if either party fails or refuses to commence the Mass Arbitration before NAM, you or we may seek an order from a court of competent jurisdiction compelling compliance with this agreement and compelling administration of the Mass Arbitration before NAM. Pending resolution of any such requests to a court, you and we agree that all arbitrations comprising the Mass Arbitration (and any obligation to pay arbitration fees) shall be stayed. You and we acknowledge that either party's failure to comply with this paragraph would irreparably harm the other, and you and we agree that a court may issue an order staying the arbitrations (and any obligation to pay arbitration fees) until any disagreements over the provisions of this paragraph are resolved by the court.
18.7 30-Day Right to Opt-Out
You have the right to opt-out and not be bound by the arbitration and class action waiver provisions above by sending written notice of your decision to opt-out to the following address:
Gainesville Coins LLC
Attn: Arbitration Opt-Out
17860 N. US Hwy 41
Lutz, FL 33549
Your written notice must include: (i) your name; (ii) your email address; (iii) your mailing address; and (iv) a clear statement of your wish not to resolve disputes with GC through arbitration. The notice must be sent within thirty (30) days of your first use of the Services or first transaction with us following the effective date of these Terms; otherwise, you shall be bound to arbitrate disputes in accordance with the terms of this section. If you opt-out of these arbitration provisions, we also will not be bound by them.
18.8 Term for Cause of Action
You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Services or these Terms must be filed within two (2) years after such claim or cause of action arose or be forever barred.
18.9 Jurisdiction and Venue (Fallback)
To the extent that the arbitration provisions set forth above do not apply or if you have opted out of arbitration, you and we agree to submit to the personal jurisdiction of the state and federal courts located in Hillsborough County, Florida, and you and we agree that any litigation shall be filed exclusively in state or federal courts located in Hillsborough County, Florida (except for small claims court actions, which may be brought in the county where you reside). In the event of litigation not subject to the Agreement to Binding Arbitration above, you and we agree to waive, to the maximum extent permitted by law, any right to bring a class action or any right to a jury trial, except where a class action or jury trial waiver is not permissible under applicable law.
19. Proprietary Rights
The information and other content of this website is licensed or owned by Gainesville and is protected by trademark and copyright under United States and foreign laws. This website may contain other proprietary notices and copyright information, the terms of which must be observed. You may not use any information or other material on this website, including content and graphic images, in any manner that infringes any copyright, trademark or other proprietary right of any person. You may not reproduce, copy, sell, modify, display or make derivative works or translations of any information or other content made available on this website. You have no right to distribute any information or other content made available on this website. Any use of the information and other content of this website not expressly permitted by this User Agreement may violate copyright, trademark, and other laws.
20. Market Data / Spot Prices / Third Party Information
The market indices provided by Dow Jones Opco are proprietary to and are calculated, distributed and marketed by Dow Jones Opco, a subsidiary of S&P/Dow Jones Indices LLC and have been licensed for use. Standard & Poor's and S&P are registered trademarks of Standard & Poor's Financial Services LLC and Dow Jones is a registered trademark of Dow Jones Trademark Holdings LLC. All content of the indices provided by Dow Jones Opco are copyrighted by S&P Dow Jones Indices LLC and/or its affiliates.
In addition, all spot price information available on our website is for informational purposes only and is not intended, and should not be relied on, for investment or any other purposes. Historical and current spot price information is not indicative of future performance. All spot price information has been provided by a third party source and not by Gainesville, and Gainesville makes no representation or warranty regarding the accuracy or completeness of spot price information or other related data displayed on this website. Neither Gainesville, nor its employees, directors or agents, shall be responsible or liable in any way to you for any delays, inaccuracies, errors in, or omissions of any such spot price information or related data or the transmission thereof, or for any actions taken in reliance thereon or for any damages arising therefrom or occasioned thereby or by reason of nonperformance or interruption or termination of the spot price information for any cause whatsoever.
21. Third Party Websites
This website may contain links to websites maintained by third party providers of products or services. Gainesville is not in control of these third party websites or providers and is not responsible for the performance or any failure of performance by the third party provider. Gainesville does not warrant that any website linked from or to this website is accurate, complete, reliable, current, or free. The fact that Gainesville provides a link to a third party's website is not an endorsement, authorization, sponsorship, or affiliation with respect to that website, its owners, or its providers. When you purchase a product or service on the third party's website, you understand and agree that you are purchasing that product or service directly from the third party and not this website. The linked website may contain terms of service, a privacy policy, and other provisions relating to your use of the linked website and the products and services available from the linked website. This website is not in control of these third party websites or providers and is not responsible for the performance or any failure of performance by the third party provider.
22. Privacy Policy
Gainesville Coins, LLC ("we" or "us") respects your privacy and is committed to protecting it through our compliance with this policy.
22.1 Scope
This policy describes the types of information we may collect about you and how we handle and share it. By interacting with us through our website, www.gainesvillecoins.com (our "Website"), our mobile application, our store, or our products and services, or when you call, email, or otherwise communicate with us, you agree to this privacy policy.
This policy does not apply to information collected on any other website operated by us or any third party, including our affiliates. This policy also does not apply to your interactions with third parties or their websites or mobile applications that are linked to or accessible from our Website or mobile application or that are operated by any parties unaffiliated with us, all of which are governed by the respective privacy policies of those third parties. This policy also does not apply to our employment-related records.
This policy may change from time to time (see Changes to Our Privacy Policy, below). Your continued use of this Website or our mobile application after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
22.2 Information We Collect
We collect, and have collected in the past twelve months, the following categories of personal information to sell products to you, to buy products from you, to comply with legal requirements, or otherwise to operate our Website, mobile application, and business:
| Category | Examples |
|---|---|
| Identifiers | Real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, social security number, driver's license number, passport number, or other similar identifiers. |
| Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) | Name, signature, social security number, address, telephone number, passport number, driver's license or state identification card number, bank account number, credit card number, debit card number, or any other financial information. |
| Protected classification characteristics under California or federal law | Age (40 years or older) or veteran or military status. |
| Commercial information | Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. |
| Biometric information | Voiceprints. |
| Internet or other electronic network activity information | Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement. |
| Sensory data | Audio information. |
| Inferences drawn from other personal information | Profile reflecting a consumer's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. |
Our Website and mobile application are not intended for children under 16 years of age. No one under age 16 may provide any personal information to us on the Website or mobile application. We do not knowingly collect personal information from children under 16. If you are under 16, do not use this Website or our mobile application, and do not provide us with any information about yourself. If you believe we might have any information from or about a child under 16, please contact us (see Contact Information, below). California residents under 16 years of age may have additional rights regarding their personal information (see Your California Privacy Rights, below).
22.3 Sources of Information
We collect the above categories of information directly from you when you provide it to us, automatically as you use our Website or mobile application, and from third parties, such as our business partners.
22.4 Information You Provide
You may choose to provide us information when you use our Website or mobile application or interact with us. For example, when you place an order with us, we may collect your payment card information. When you fill out forms on our Website or mobile application or call or email us, we will collect your contact information.
22.5 Information from Automatic Data Collection Technologies
As you use our Website or mobile application, we may use automatic data collection technologies, such as cookies, to collect certain information about your equipment, browsing actions, and patterns, including details of your visits to our Website or mobile application and information about your computer and internet connection, including your IP address, operating system, and browser type. When you call us, or when we call you, we may collect your voice by recording the phone call.
The information we collect automatically helps us improve our Website and mobile application and deliver a better and more personalized service, including by enabling us to estimate our audience size and usage patterns; store information about your preferences, allowing us to customize our Website or mobile application according to your individual interests; speed up your searches; and recognize you when you return to our Website or mobile application.
The technologies we use for this automatic data collection may include cookies (or browser cookies), Flash cookies, and web beacons. A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website or mobile application. Pages of our Website or mobile application and our emails may contain small electronic files known as web beacons that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics.
22.6 Information from Third Parties
We may collect your information from public sources or other individuals, such as, for example, if a customer refers you to us or if someone purchases a product for delivery to you. We also may collect information from business partners, such as data analytics service providers.
22.7 How We Use Your Information
We use your information to perform services, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, or providing similar services on our behalf; to present our Website or mobile application and their contents to you; to provide you with information, products, or services that you request from us; to fulfill any other purpose, order, or transaction for which you provide the information; to carry out our obligations and enforce our rights arising from any contracts or orders entered into between you and us, including for billing and collection; to notify you about changes to any products or services we offer or provide; to contact you about our own goods and services that may be of interest to you; to enhance our products, services, operations, Website, and mobile application; to perform accounting, auditing, billing, and collection activities; to comply with legal and regulatory requirements; to detect security incidents and protect against malicious, deceptive, fraudulent, or illegal activity; and for any other purpose with your consent or direction.
22.8 Disclosure of Information
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We also may disclose information to our affiliates; to our contractors, service providers, and other third parties we use to support our business; to fulfill the purpose for which you provide it; with your implied or express consent or direction; to certain financial institutions; to certain government agencies; to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets; to comply with any court order, law, regulation, or legal process; to enforce or apply our terms of use and any other agreements; and if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of us, our employees, our customers, or others.
22.9 Third-Party Use of Information
Some content or applications, including advertisements, on the Website or our mobile application are served by third-parties, including social media platforms, advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website or mobile application. We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible third party directly.
22.10 Accessing and Changing Your Information
You can review and request changes to your information by logging into the Website or mobile application and visiting your account profile page. You also may email us at the email address stated below (see Contact Information, below) to request access or a change to any personal information you have provided to us. We strive to accommodate reasonable requests where feasible. However, we may not accommodate a request to access or change information if we believe the request or compliance with the request would violate any law or legal requirement, or otherwise in our discretion.
22.11 Nevada Consumers
We do not sell personal information for monetary consideration. However, Nevada law gives Nevada consumers the right to ask a company that operates a website for commercial purposes not to sell their personal information for monetary consideration to another party. If you are a Nevada consumer who wishes to exercise this right, please email us at the email address identified below (see Contact Information, below).
22.12 Your California Privacy Rights
This portion of the Privacy Policy applies only to individuals who live in California. We adopt this notice to comply with the California Consumer Privacy Act of 2018 (the "CCPA") and other California laws identified below. Terms defined in the CCPA have the same meaning when used in this portion of the privacy policy.
The categories of personal information collected from California consumers, the sources of collection, the business and commercial purposes for which the information will be used, and the categories of third parties to whom we disclose the information are disclosed in the above sections of this privacy policy.
Access to Information: You can ask us to disclose to you the categories of personal information we have collected about you; specific pieces of personal information we have collected about you; categories of sources from which the personal information is collected; business or commercial purpose for collecting or selling personal information; categories of third parties with whom we share personal information; and categories of personal information we disclosed about you for a business purpose. When you make this request, the information provided may be limited to personal information we collected about you in the twelve months preceding our receipt of the verifiable request.
Deletion Rights: You can ask us to delete any of your personal information we collected from you, if we receive a verifiable consumer request. There are exceptions to this right under the CCPA. For example, we are not required to delete your information if we need it to provide a product you ordered or comply with a legal obligation.
Exercising Your Rights: To exercise your access or deletion rights described above, you may call or write to us (see Contact Information at the end of this policy).
Personal Information Sales Opt-Out: We do not sell your information for payment. However, the CCPA defines "sale" broadly. You have the right to direct us not to "sell" (as defined by the CCPA) your personal information. To exercise your right to opt-out, you may visit our website or call or write to us.
Non-Discrimination: If you exercise any of your CCPA rights, your exercise of such rights will not cause us to discriminate against you.
22.13 Data Security
We have implemented measures designed to safeguard your personal information from accidental loss and unauthorized access, use, alteration, and disclosure. The safety and security of your information also depend on you. If you have a password to access your account profile on our Website or mobile application, you are responsible for keeping this password confidential. We ask that you not share your password with anyone. The transmission of information over the internet is not completely secure. We take reasonable measures to protect your personal information, but cannot guarantee the security of your personal information. Any transmission of personal information is at your own risk.
22.14 Changes to Our Privacy Policy and Terms and Conditions
It is our policy to post any changes we make to our privacy policy and/or terms and conditions on this page. You are responsible for periodically visiting our Website or mobile application and this page to check for any changes.
23. Contact Information
You may contact us at:
Phone: 1-813-482-9300
Email: management@gainesvillecoins.com
Mail:
Gainesville Coins LLC
17860 N. US Hwy 41
Lutz, FL 33549